Data Collection
At Shared Insight, we take your privacy seriously. This policy outlines what information we collect, how we use it, and the rights you have regarding your personal data. This policy was last updated on June 1, 2024.
Information We Collect
We collect the following types of information:
- Personal Information: When you book a tour, create an account, or contact us, we collect personal details such as your name, email address, postal address, phone number, and payment information.
- Travel Information: We collect passport details, travel preferences, dietary requirements, health information, and emergency contact details to facilitate your travel arrangements.
- Website Usage: We automatically collect information about your visits to our website, including IP address, browser type, pages viewed, time spent on pages, and links clicked.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience on our website. For more information, see our Cookie Policy below.
- Communications: We record and store communications you have with us, including emails, phone calls, and live chats for quality assurance and training purposes.
How We Use Your Data
We use your personal information for the following purposes:
- Providing Our Services: To process bookings, manage your travel arrangements, and deliver the services you've requested.
- Communication: To respond to your inquiries, provide updates about your booking, and send important travel information.
- Marketing: With your consent, to send you promotional materials, newsletters, and special offers that may interest you. You can opt out of these communications at any time.
- Improvement of Services: To analyze website usage, conduct market research, and gather feedback to improve our services and user experience.
- Legal Obligations: To comply with legal requirements, such as maintaining business records, preventing fraud, and responding to legal requests or proceedings.
- Personalization: To customize your experience and provide content and offers tailored to your interests and preferences.
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Performance of a contract when we provide services you've requested
- Our legitimate business interests, such as improving our services
- Your consent, particularly for marketing communications
- Compliance with legal obligations
Your Rights
Under applicable data protection laws, you have the following rights:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can ask us to correct inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you can ask us to delete your personal information.
- Right to Restriction: You can request that we restrict the processing of your data in certain circumstances.
- Right to Data Portability: You can request a copy of your data in a machine-readable format to transfer to another service.
- Right to Object: You can object to our processing of your data, particularly for marketing purposes.
- Right to Withdraw Consent: Where we rely on your consent to process your data, you can withdraw this consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.
Data Security and Retention
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or damage. We limit access to your personal data to employees who have a business need to know.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When determining retention periods, we consider:
- The amount, nature, and sensitivity of the data
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the data
- Whether we can achieve those purposes through other means
- Legal requirements
Data Sharing and Transfers
We may share your personal information with:
- Service Providers: Third parties who provide services on our behalf, such as accommodation providers, tour operators, transportation companies, payment processors, and IT service providers.
- Business Partners: Travel agencies and other partners who help us provide our services.
- Legal Authorities: Government authorities or law enforcement officials when required by law.
When we share your data with third parties, we ensure appropriate safeguards are in place to protect your information. Some of our service providers and partners may be located outside your country of residence, including in countries that may not provide the same level of data protection. In such cases, we implement appropriate transfer mechanisms, such as standard contractual clauses, to ensure your data remains protected.
Cookie Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us recognize your device and remember certain information about your visit, such as your preferences and actions on our site.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly. These enable basic functions like page navigation and access to secure areas of the website.
- Preference Cookies: Allow us to remember choices you make and provide enhanced, personalized features.
- Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements.
Managing Cookies
You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences through the browser settings. You can:
- Delete cookies from your device
- Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
- Set your browser to notify you when you receive a cookie
Please note that if you choose to block or delete cookies, you may not be able to access certain areas or features of our website, and some services may not function properly.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a prominent notice on our website or sending you a direct notification. We encourage you to review this policy periodically to stay informed about our data practices.
